Where the “magic” happens. And no, I did not clean my desk for this
I’m a product designer with over a decade of experience in design, currently working at a healthcare company that manages mental health and addiction care services for people on Medicaid and Medicare. The product is simple: provider-facing forms and reporting tools. Underneath the fields and tables, though, is a complicated set of logic and requirements tied to compliance, legacy databases, and operational workflows. In most of my work, the solution is invisible, and the stakes are high because mistakes mean critical care is delayed.
I spent 5 years as an art director at agencies, then several more as a freelance brand and visual designer before venturing into healthcare. The constraints I had in agencies: tight deadlines, vague briefs, limited resources, scope creep, and misaligned stakeholders, turned out to be excellent training for healthcare. Healthcare doesn’t share my vocabulary, but that lets me ask harder questions. Instead of focusing on how to make something “look better,” I’m usually asking “what problem does this feature actually solve?”
Right now, I’m thinking about AI. Not whether it’ll take my job, but how it can take over the boring parts, so I can focus on the harder problem of designing trust. Outside of work, I’m based in Boston and spend time at urban sketching meetups and book clubs.